What is Patient Responsibility: Codes, Pricing, and Patient Liability
June 21, 2023
Patient responsibility in healthcare refers to the amount a patient is required to pay out-of-pocket for healthcare services. This is the amount not covered by their health insurance plan. The three major categories of patient responsibility are deductibles (the amount the patient must pay before insurance starts covering), copayments (a fixed amount paid for a covered service), and coinsurance (a percentage of the costs of a covered service).
It also includes any charges for services that are not covered by the patient's insurance policy. Understanding these responsibilities is crucial for patients to avoid unexpected medical bills and effectively manage their healthcare finances. It’s also important for healthcare providers, because errors when calculating patient responsibility contribute to missed payments and decreases in patient satisfaction.
Patient financial responsibility
Although we only mentioned three main categories before, patient responsibility in a broader sense includes all of the costs they cover for their healthcare. These costs usually include:
- Premiums: The monthly fee for having health insurance coverage.
- Deductibles: The amount a patient must pay out-of-pocket for medical services before the insurance coverage kicks in.
- Copayments: Fixed fees a patient pays for certain medical services or medications, regardless of the cost of the service or treatment.
- Coinsurance: A percentage of the cost of a service that the patient pays after meeting their deductible, typically associated with out-of-network care.
- Additional out-of-network charges: If a patient uses a healthcare provider outside of their insurance network, they may be responsible for a higher portion of the cost, or even the entire bill. The most common cost in this category is balance billing.
- Non-covered services: Any services or treatments not covered by the patient's insurance policy are the patient's responsibility.
- Out-of-pocket maximum: The maximum amount a patient has to pay in a year. Once this limit is reached, the insurance covers 100% of the allowed amount for covered services.
These costs can vary greatly depending on the specifics of a patient's insurance plan. If these insurance terms are still hazy, read What is Copay in Insurance? or visit the SuperBill Health Benefits Glossary.
How to calculate patient responsibility?
To calculate patient responsibility for healthcare costs, proceed through the list of costs, adding each applicable charge in the order listed. Please note that patient responsibility depends on the specific terms of the patient's insurance plan. But here's a general process:
- Deductible: If the patient has not met their annual deductible, they must pay the full cost of services until they reach this amount.
- Copayment: If the service has a fixed copay, the patient pays this amount regardless of the total cost of the service.
- Coinsurance: If the deductible has been met and the service is subject to coinsurance, the patient pays a percentage of the cost. For example, if the coinsurance is 20%, the patient would pay $20 for a $100 service.
- Out-of-Network Charges: If the provider is out-of-network, the patient may have to pay for additional charges, depending on their plan. For example, if an OON provider charges $200 for a therapy session, and the patient’s allowed amount for therapy is $150, the provider may send a bill for the $50 difference the insurer did not cover (this is called balance billing).
- Non-Covered Services: If the service is not covered by the insurance, the patient is responsible for the entire cost. To make sure this doesn’t happen, verify your benefits (or your patient’s) before the service is rendered.
- Out-of-Pocket Maximum: The patient's total cost cannot exceed this limit within a year. If the patient reaches this limit, their insurance covers the rest of the allowed costs for that year. Meaning as soon as a patient hits this maximum, their healthcare is free!
Remember, the specifics can vary greatly, so it's important for patients to understand their individual insurance plan. Call your insurer, find your plan details on their website, or get started with SuperBill for Insurance to verify your benefits before you seek care.
Patient responsibility codes
Patient responsibility codes are used in medical billing to detail why a claim may not be fully covered by insurance. These codes can be found in the "Claim Adjustment Reason Codes" (CARC) and "Remittance Advice Remark Codes" (RARC). Some common patient responsibility CARC codes include:
- PR-1: Deductible amount: The amount that needs to be paid by the patient before the insurance company will begin paying.
- PR-2: Coinsurance amount: This is the percentage of the medical charge that the patient is responsible for after the deductible has been paid.
- PR-3: Co-payment amount: A fixed amount the patient pays for a covered service, separate from coinsurance or the deductible.
- PR-204: Services under a managed care plan: Indicates that the service, equipment, or drug is not covered under the patient’s current benefit plan.
- PR-119: Benefit maximum for this time period has been reached: This code denotes that the patient has reached their limit for the insurance coverage for that particular service or time period.
It's crucial for healthcare providers to use these codes correctly to provide clear, accurate billing information. If you’re a healthcare provider, outsourcing medical billing services to third-party professionals may improve accuracy and cut costs.
Patient portion pricer
A patient portion pricer, also known as a patient responsibility estimator, is a tool used by healthcare providers to provide patients with an estimate of their out-of-pocket costs for a particular service or procedure before it is performed. This tool typically considers the patient's specific insurance coverage, including their deductible status, copayment, coinsurance, out-of-pocket maximums, and any specific contract rates between the healthcare provider and the insurance company.
The purpose of a patient portion pricer is to improve transparency around healthcare costs. It allows patients to have a better understanding of their financial responsibility and make informed decisions about their care. It can also help limit surprises when bills arrive, and potentially increase the likelihood of payment by the patient. It’s an important tool for both billing accuracy and patient satisfaction.
SuperBill has a FREE patient portion pricer for out-of-network billing that providers can add to their website. Try SuperBill’s free out-of-network benefits calculator today!
What is patient liability?
Patient liability is another term for patient responsibility. The term "patient liability" is often used in long-term care settings, such as nursing homes or assisted living facilities, where it refers to the portion of daily charges that the patient must pay out of pocket.
Why patient responsibility in healthcare matters
Patient responsibility is essential to high-quality healthcare for several key reasons:
- Transparency: An understanding of patient responsibility fosters transparency about the cost of healthcare services. When patients understand their financial obligations, they can make informed decisions about their care, and providers are more likely to get paid.
- Personal Engagement: Patient responsibility also encourages patients to take an active role in their health management. When patients understand they have a financial stake in their health, they're often more likely to adhere to prescribed treatment plans, make healthy lifestyle changes, and engage in preventive care.
- Sustainability: Patient responsibility helps ensure the financial sustainability of healthcare providers. By understanding and meeting their financial responsibilities, patients contribute to a healthcare system that can continue to provide services for as long as needed.
- Efficiency: Patient responsibility supports efficient use of resources. When patients understand the costs associated with their care, they're less likely to misuse resources, such as unnecessary ER visits.
- Provider-Patient Communication: Discussing patient liability can lead to improved communication between patients and healthcare providers, enabling conversations about the value and necessity of treatments, thus contributing to the quality of care as well as patient satisfaction.
In essence, understanding patient liability can lead to more informed, engaged patients, promoting higher quality, efficient, and effective healthcare. SuperBill’s automated Revenue Cycle Management system includes clear and accurate accounting of patient responsibility. Click the Get Started button to integrate your practice’s billing system with SuperBill in just a few minutes!