How Mentaya is managing their rapid growth with SuperDial
The RCM company Mentaya switched to SuperDial to automate their insurance verification and claim follow-up calls
1,000 calls/month
100+ hours/month saved
Meet Christine
Christine founded Mentaya, a medical RCM company, to automate and streamline out-of-network benefits verification and claim submissions for behavioral health.
As the business grew, Christine and her team have been working towards automating 100% of their claim follow-up and insurance verification phone calls, which is were SuperDial came in.
The Problem
Mentaya needed a reliable way to automate their thousands of phone calls each month. The perfect solution would help them keep up with their growth while maintaining a lean operations and billing team.
Requirements
Accurate Results
High quantity of calls
Fast turnaround
Path to Complete Automation with SuperDial
Demo with the Platform
The Mentaya team first demoed SuperDial by placing a handful of test calls. They found the results “good and effective, which you don’t see very often.”
Building a Customized Script
With various different scenario-based scripts, Mentaya worked with the SuperBill team to develop scripts that were approved by their Operations Team and would work well with SuperDial’s AI caller.
Seamlessly integrating SuperDial into their process
The Mentaya team has since integrated SuperDial into their operational process by placing bulk calls through CSV upload. They plan to continue automating their processes by utilizing SuperDial's API to place calls.
“SuperDial is part of our vision for automating everything.
It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”
The Bikham team’s favorite features
Script-building flexibility
User-friendly portal
Quality of results
By the Numbers
1,000
Calls per month
Mentaya currently places 1,000 calls per month for claim follow-up and insurance verification, and the team is looking to more deeply integrate SuperDial into their operations.
100+
hours per month saved
With SuperDial, they’re freed up to focus on other tasks. The team is planning to continue automating their process by utilizing SuperDial's API rather than uploading calls via CSV.
Join Mentaya in freeing yourself and your team from time-consuming calls.
With SuperDial handling your calls, you'll never have to worry about call volume forecasting or optimizing the size of your team --
