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​​When can I expect to receive patient payments using SuperPay?

Because SuperPay connects to your existing EHR and billing system, nothing in your workflow changes. Collecting patient payments using SuperPay is just like charging a patient’s credit or debit card. You can expect to receive the funds on your normal schedule. 

The difference is that SuperPay's out-of-network insurance billing system combines your patient’s payment and insurance information on one simple platform to streamline their reimbursement claims.

How much will my patient be reimbursed?

The amount your patients will be reimbursed for out-of-network services depends on several factors:

  • The health insurer and out-of-network benefits included in the patient’s plan
  • How much progress the patient has made toward their out-of-network deductible
  • How much they paid you for services
  • The insurance plan’s allowed amount for the service(s) you provided

SuperPay takes the guesswork out of insurance reimbursement. Your patient can receive notifications from SuperBill of their reimbursement amounts once each claim is processed, and then their insurer sends the out-of-network payment directly to them. We also offer an Out-of-Network Benefits Calculator that can be embedded on your practice website.

How long before my patient gets reimbursed?

Say goodbye to complicated patient billing and your patients waiting months for reimbursement. The beauty of SuperPay is that your patient’s out-of-network claims are filed automatically after they receive your services. SuperBill files and tracks their claims electronically, cutting the process down to a matter of weeks, not months. 

Think about all the time saved through the power of SuperPay billing. Your practice no longer needs to create and send superbills to your patients. Your patients don’t have to wait for a superbill from your facility. And they don’t have to go through the trouble of uploading a superbill and filling out confusing claim forms with their insurer.

With SuperPay, insurance claims are processed quickly behind the scenes and monitored by our team of insurance experts.  Depending on their insurer and health care policy, the out-of-network payment sent to patients should arrive within three to six weeks.

What if my patient needs help using the SuperPay platform?

Our friendly support team is available to assist your patients should they encounter any issues. They can help with technical requests and answer any questions your patients have about out-of-network reimbursement. 

Fortunately, our out-of-network insurance billing technology is very simple to use. It only takes two minutes for patients to set up an account! Our goal is that patients can ‘set it and forget it’—focusing on getting the health care they need and letting us handle everything related to their reimbursement claims. 

Why SuperBill?

First and foremost, providers trust SuperBill for insurance reimbursement support because we save their patients time and money. This makes for a better patient experience, and by eliminating insurance headaches, providers can focus on what they do best—providing excellent care. 

There are many things to consider when running a successful healthcare practice. For instance, private practice billing services can ease the process of collecting patient payments and filing insurance claims, but they require time and resources. Online patient payments systems are convenient for both you and your patients, but your private pay patients are still left to file complicated reimbursement claims on their own. SuperBill offers the best of both worlds: secure out-of-network online payments and automated claim filing and tracking.  

Using SuperPay, you collect your full rate without extra fees or monthly subscription plans. You won’t have to sacrifice your time helping your patients navigate their benefits and get reimbursed. When you use our platform, you’re giving your patients a more convenient out-of-network insurance billing experience while streamlining your practice operations. And your patients have the support of SuperBill’s team of insurance experts to fight any claim denials.

Schedule your free demo and discover why so many medical providers and specialists choose SuperBill!

Is SuperPay secure?

Yes! SuperPay uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data. With SuperPay, your patient’s information is stored on SuperBill’s secure platform, while your practice remains compliant with privacy laws.

For more information, please refer to our Privacy Notice.

How does the SuperPay EHR integration work?

When you set up your SuperPay account, we will provide you with step-by-step instructions for Electronic Health Record (EHR) integration. It's a simple process! By connecting with your EHR, we are able to send HIPAA-compliant email invitations to your patients, update the patient's payment method to SuperPay once they have completed onboarding, and collect their superbills after you collect payment to file and track their out-of-network claims.

Do you support refunds for patients?

With SuperPay, providers can refund patients using their existing billing system, according to their refund policy.

How do you handle payment rejections?

If a patient’s linked payment method has insufficient funds or fails for any other reason, SuperBill will decline the transaction. Our support team will work with the patient and provider to complete the transaction.

Is SuperPay really free? How?

SuperPay is always free for providers and for their patients when they link their bank account. SuperBill’s out-of-network insurance billing services are covered by the standard payment processing fees that providers already pay to charge a patient’s credit or debit card.

Who can use SuperPay?

Patients are invited to use SuperPay when their provider sets up an account. Schedule a demo to get started! 

What are the benefits of SuperPay?

Patients can now get reimbursed for your out-of-network services simply by paying with SuperPay.

Streamlined out-of-network claims.

The greatest benefit of using SuperPay is that we file your patients' out-of-network claims automatically, for FREE.   

Your patients get the full suite of SuperBill services when they pay with SuperPay:

  • Insurance benefits checks
  • Out-of-network claim filing and tracking
  • Claim denial resolution
  • Expert customer support

Convenient payments.

With SuperPay, nothing changes with your existing patient payments workflow. Patients link their bank account or card (such as a credit, debit, or FSA/HSA card) to their account. They can then use SuperPay for multiple providers. 

Focus on care.

No more insurance headaches. Focus on providing exceptional care while SuperBill fights to get your patients reimbursed! 

What does SuperPay cost?

For providers, SuperPay is just like charging a patient's credit or debit card for services. Your billing system will deduct its standard credit card processing fees from each transaction. There are no additional fees to use SuperPay, and the provider and patient get free access to SuperBill.

There is no cost to the patient when they link a bank account, and their claims are filed automatically, for free.

If the patient chooses to link a credit or debit card instead of their bank account, they are charged 2.9% of their bill to cover the cost of SuperBill's out-of-network insurance billing services. For example, for a $200 therapy session, the cost to the patient would be $5.80.