SPECIAL OFFER: Get up to $100 for referring new providers to SuperPay. Offer Details

Be Your Patients' Hero With SuperPay

Welcome to SuperPay: FREE Reimbursement Claims & Secure Patient Payments

You get paid your full rate. Your patients get reimbursed—for FREE. SuperPay combines online patient payments with out-of-network insurance billing for a streamlined experience.

female out-of-network provider smiles looking to the left

How SuperPay Works

No more sending superbills to your patients in hopes that they'll get reimbursed. When your patients pay with SuperPay, we'll automatically file and track their out-of-network insurance claims.

Animated smartphone with an email notification and an invitation to set up a SuperPay account

1. Your patient is invited to their 2-minute onboarding.

Your patient receives a HIPAA-compliant email invitation from SuperBill. They securely enter their payment and health insurance information.

Animated computer screen collecting patient payments securely through SuperPay

2. Get paid your full cash rate, right away.

SuperBill adds the patient's new secure payment method into your billing system. Charge the patient’s SuperPay account with your billing system, just like any other card. There are no hidden fees.

A computer with a browser window showing out-of-network claims reimbursed through SuperBill

3. We file their out-of-network claims automatically, for FREE.

No more sending superbills to your patients. SuperBill does the work to file their claims, fight denials, and get them reimbursed!

Animated smartphone with an email notification and an invitation to set up a SuperPay account

Your patient is invited to their 2-minute onboarding.

Your patient receives a HIPAA-compliant email invitation from SuperBill. They securely enter their payment and health insurance information.

Animated computer screen collecting patient payments securely through SuperPay

Get paid your full cash rate, right away.

SuperBill adds the patient's new secure payment method into your billing system. Charge the patient’s SuperPay account with your billing system, just like any other card. There are no hidden fees.

A computer with a browser window showing out-of-network claims reimbursed through SuperBill

We file their out-of-network claims automatically, for FREE.

No more sending superbills to your patients. SuperBill does the work to file their claims, fight denials, and get them reimbursed!

Effortless EHR Integration

SuperPay connects with your Electronic Health Record (EHR) system to streamline your work and enhance your patients' out-of-network experience. Get set up in less than 30 minutes and we'll get to work on your patients' behalf.

Schedule Demo

Unleash the Power of SuperBill—for FREE✨

No more insurance headaches. Focus on providing excellent care while SuperBill fights to get your patients reimbursed! 

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Benefits Checks

We’ll check your patient's out-of-network benefits and estimate how much money they can get back.

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Claim Filing

Forget confusing claim forms. Sit back and relax while we automatically file your patients' out-of-network claims.

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Claim Tracking

After we file their claims, patients can check their status through the portal or via email updates.

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Claim Denial Resolution

If anything goes wrong, we’ve got your back. We’ll review your patients' EOBs and file appeals with their insurer.

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Customer Support

Each of our highly-trained support specialists have worked for US health insurers. They're here for you!

FAQ

​​When can I expect to receive patient payments using SuperPay?

As an out-of-network provider, you collect your full fee up front at the time services are rendered. When you collect patient payments using SuperPay, nothing changes in your current process. You’ll receive funds from your payment processor as you do when you charge any patient credit or debit card. 

The difference is that SuperPay's out-of-network insurance billing system combines your patient’s payment and insurance information on one simple platform to streamline their reimbursement claims.

How much will my patient be reimbursed?

The amount your patients will be reimbursed for out-of-network services depends on several factors:

  • The health insurer and out-of-network benefits included in the patient’s plan
  • How much progress the patient has made toward their out-of-network deductible
  • How much they paid you for services
  • The insurance plan’s allowed amount for the service(s) you provided

SuperPay takes the guesswork out of insurance reimbursement. Your patient can receive notifications from SuperBill of their reimbursement amounts once each claim is processed, and then their insurer sends the out-of-network payment directly to them. We also offer an Out-of-Network Benefits Calculator that can be embedded on your practice website.

How long before my patient gets reimbursed?

Say goodbye to complicated patient billing and your patients waiting months for reimbursement. The beauty of SuperPay is that your patient’s out-of-network claims are filed automatically after they receive your services. SuperBill files and tracks their claims electronically, cutting the process down to a matter of weeks, not months. 

Think about all the time saved through the power of SuperPay billing. Your practice no longer needs to create and send superbills to your patients. Your patients don’t have to wait for a superbill from your facility. And they don’t have to go through the trouble of uploading a superbill and filling out confusing claim forms with their insurer.

With SuperPay, insurance claims are processed quickly behind the scenes and monitored by our team of insurance experts.  Depending on their insurer and health care policy, the out-of-network payment sent to patients should arrive within three to six weeks.

What if my patient needs help using the SuperPay platform?

Our out-of-network insurance billing platform is very simple to use. It only takes two minutes for patients to set up an account! Our goal is that patients can ‘set it and forget it’—focusing on getting the health care they need and letting us handle everything related to their reimbursement claims. Our friendly support team is available to assist your patients should they encounter any issues. And providers don’t need to worry about navigating technical requests related to our platform.

Why SuperBill?

First and foremost, providers trust SuperBill for insurance reimbursement support because we save their patients time and money. This makes for a better patient experience, and by eliminating insurance headaches, providers can focus on what they do best—providing excellent care. 

There are many things to consider when running a successful healthcare practice. For instance, private practice billing services can ease the process of collecting patient payments and filing insurance claims, but they require time and resources. Online patient payments systems are convenient for both you and your patients, but your private pay patients are still left to file complicated reimbursement claims on their own. SuperBill offers the best of both worlds: secure out-of-network online payments and automated claim filing and tracking.  

Using SuperPay, you collect your full rate up front without extra fees or monthly subscription plans. You won’t have to sacrifice your time helping your patients navigate their benefits and get reimbursed. When you use our platform, you’re giving your patients a more convenient out-of-network insurance billing experience while streamlining your practice operations. And your patients have the support of SuperBill’s team of insurance experts to fight any claim denials.

Schedule your free demo and discover why so many medical providers and specialists choose SuperBill!

Is SuperPay secure?

Yes! SuperPay uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data. With SuperPay, your patient’s information is stored on SuperBill’s secure platform, while your practice remains compliant with privacy laws.

For more information, please refer to our Privacy Notice.

How does the SuperPay EHR integration work?

When you set up your SuperPay account, we will provide you with step-by-step instructions for Electronic Health Record (EHR) integration. It's a simple process! By connecting with your EHR, we are able to send HIPAA-compliant email invitations to your patients, update the patient's payment method to SuperPay once they have completed onboarding, and collect their superbills after you collect payment to file and track their out-of-network claims.

How do you handle payment rejections?

If a patient’s linked payment method has insufficient funds or fails for any other reason, SuperBill will decline the transaction. Our support team will work with the patient and provider to complete the transaction.

Is SuperPay really free? How?

SuperPay is always free for providers and for their patients when they link their bank account. SuperBill’s out-of-network insurance billing services are covered by the standard payment processing fees that providers already pay to charge a patient’s credit card.

Who can use SuperPay?

Patients are invited to use SuperPay when their provider sets up an account. Schedule a demo to get started! 

What are the benefits of SuperPay?

Patients can now get reimbursed for your out-of-network services simply by paying with SuperPay.

Streamlined out-of-network claims.

The greatest benefit of using SuperPay is that we file your patients' out-of-network claims automatically, for FREE.   

Your patients get the full suite of SuperBill services when they pay with SuperPay:

  • Insurance benefits checks
  • Out-of-network claim filing and tracking
  • Claim denial resolution
  • Expert customer support

Convenient payments.

Keep your patient’s new secure payment method on file. Get paid instantly—no more waiting on payments by check or cash or making trips to the bank. Patients link their bank account or card (such as a credit, debit, or FSA/HSA card) to their account. They can then use SuperPay for multiple providers. 

Focus on care.

No more insurance headaches. Focus on providing exceptional care while SuperBill fights to get your patients reimbursed! 


What does SuperPay cost?

For providers, SuperPay is just like charging a patient's credit or debit card for services. Your billing system will deduct its standard credit card processing fees from each transaction. There are no additional fees to use SuperPay, and the provider and patient get free access to SuperBill.

There is no cost to the patient when they link a bank account, and their claims are filed automatically, for free.

If the patient chooses to link a credit or debit card instead of their bank account, they are charged 2.9% of their bill to cover the cost of SuperBill's out-of-network insurance billing services. For example, for a $200 therapy session, the cost to the patient would be $5.80.

Contact our Sales Team

Are you a provider interested in using SuperPay for your practice? Send us a note!

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