Responsible Disclosure Policy

Last Modified: November 4, 2022

Data security is a top priority for Superbill, Inc. (“SuperBill”), and SuperBill believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you've found a security vulnerability in SuperBill’s service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

  • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at We will acknowledge your email promptly.
  • Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party.
  • Please make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the SuperBill service. Please only interact with accounts you own or for which you have explicit permission from the account holder.


While researching, we’d like you to refrain from:

  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of SuperBill employees or contractors
  • Any attacks against SuperBill’s physical property or data centers

Thank you for helping to keep SuperBill and our users safe!


We may revise these guidelines from time to time. The most current version of the guidelines will be available at

SuperBill is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at

Disciplinary Action

Employees who violate this policy may face disciplinary consequences in proportion to their violation. SuperBill management will determine how serious an employee’s offense is and take the appropriate action.


It is the SuperBill InfoSec team's responsibility to see that this policy is enforced.