A collection of free resources, templates, and answers to common questions for out-of-network healthcare providers.
SuperPay is a secure, HIPAA-compliant patient payment solution powered by SuperBill. When your patients pay with SuperPay, we'll automatically file and track their out-of-network insurance claims—for FREE.
Because SuperPay connects to your existing EHR and billing system, nothing in your workflow changes. Collecting patient payments using SuperPay is just like charging a patient’s credit or debit card. You can expect to receive the funds on your normal schedule.
The difference is that SuperPay's out-of-network insurance billing system combines your patient’s payment and insurance information on one simple platform to streamline their reimbursement claims.
The amount your patients will be reimbursed for out-of-network services depends on several factors:
SuperPay takes the guesswork out of insurance reimbursement. Your patient can receive notifications from SuperBill of their reimbursement amounts once each claim is processed, and then their insurer sends the out-of-network payment directly to them. We also offer an Out-of-Network Benefits Calculator that can be embedded on your practice website.
Say goodbye to complicated patient billing and your patients waiting months for reimbursement. The beauty of SuperPay is that your patient’s out-of-network claims are filed automatically after they receive your services. SuperBill files and tracks their claims electronically, cutting the process down to a matter of weeks, not months.
Think about all the time saved through the power of SuperPay billing. Your practice no longer needs to create and send superbills to your patients. Your patients don’t have to wait for a superbill from your facility. And they don’t have to go through the trouble of uploading a superbill and filling out confusing claim forms with their insurer.
With SuperPay, insurance claims are processed quickly behind the scenes and monitored by our team of insurance experts. Depending on their insurer and health care policy, the out-of-network payment sent to patients should arrive within three to six weeks.
Our friendly support team is available to assist your patients should they encounter any issues. They can help with technical requests and answer any questions your patients have about out-of-network reimbursement.
Fortunately, our out-of-network insurance billing technology is very simple to use. It only takes two minutes for patients to set up an account! Our goal is that patients can ‘set it and forget it’—focusing on getting the health care they need and letting us handle everything related to their reimbursement claims.
First and foremost, providers trust SuperBill for insurance reimbursement support because we save their patients time and money. This makes for a better patient experience, and by eliminating insurance headaches, providers can focus on what they do best—providing excellent care.
There are many things to consider when running a successful healthcare practice. For instance, private practice billing services can ease the process of collecting patient payments and filing insurance claims, but they require time and resources. Online patient payments systems are convenient for both you and your patients, but your private pay patients are still left to file complicated reimbursement claims on their own. SuperBill offers the best of both worlds: secure out-of-network online payments and automated claim filing and tracking.
Using SuperPay, you collect your full rate without extra fees or monthly subscription plans. You won’t have to sacrifice your time helping your patients navigate their benefits and get reimbursed. When you use our platform, you’re giving your patients a more convenient out-of-network insurance billing experience while streamlining your practice operations. And your patients have the support of SuperBill’s team of insurance experts to fight any claim denials.
Schedule your free demo and discover why so many medical providers and specialists choose SuperBill!
Yes! SuperPay uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data. With SuperPay, your patient’s information is stored on SuperBill’s secure platform, while your practice remains compliant with privacy laws.
For more information, please refer to our Privacy Notice.
When you set up your SuperPay account, we will provide you with step-by-step instructions for Electronic Health Record (EHR) integration. It's a simple process! By connecting with your EHR, we are able to send HIPAA-compliant email invitations to your patients, update the patient's payment method to SuperPay once they have completed onboarding, and collect their superbills after you collect payment to file and track their out-of-network claims.
With SuperPay, providers can refund patients using their existing billing system, according to their refund policy.
If a patient’s linked payment method has insufficient funds or fails for any other reason, SuperBill will decline the transaction. Our support team will work with the patient and provider to complete the transaction.
SuperPay is always free for providers and for their patients when they link their bank account. SuperBill’s out-of-network insurance billing services are covered by the standard payment processing fees that providers already pay to charge a patient’s credit or debit card.
Patients are invited to use SuperPay when their provider sets up an account. Schedule a demo to get started!
Patients can now get reimbursed for your out-of-network services simply by paying with SuperPay.
The greatest benefit of using SuperPay is that we file your patients' out-of-network claims automatically, for FREE.
Your patients get the full suite of SuperBill services when they pay with SuperPay:
With SuperPay, nothing changes with your existing patient payments workflow. Patients link their bank account or card (such as a credit, debit, or FSA/HSA card) to their account. They can then use SuperPay for multiple providers.
No more insurance headaches. Focus on providing exceptional care while SuperBill fights to get your patients reimbursed!
For providers, SuperPay is just like charging a patient's credit or debit card for services. Your billing system will deduct its standard credit card processing fees from each transaction. There are no additional fees to use SuperPay, and the provider and patient get free access to SuperBill.
There is no cost to the patient when they link a bank account, and their claims are filed automatically, for free.
If the patient chooses to link a credit or debit card instead of their bank account, they are charged 2.9% of their bill to cover the cost of SuperBill's out-of-network insurance billing services. For example, for a $200 therapy session, the cost to the patient would be $5.80.
SuperBill is proud to work with any licensed out-of-network providers who have an NPI number. These include, but are not limited to:
Therapists, counselors, clinical social workers, psychologists, psychiatrists, speech language pathologists, lab testing clinicians, pain management clinics, dietitians, dermatologists, plastic surgeons, dentists, orthodontists, optometrists, ophthalmologists, midwives, obstetricians, family physicians, lactation specialists, fertility clinics, physical therapists, occupational therapists, chiropractors, podiatrists, massage therapists, acupuncturists, physicians, physician assistants, registered nurses, nurse practitioners, and pharmacies.
1. Your client completes our one-time, HIPAA-compliant onboarding.
2. We verify their insurance information and check their out-of-network benefits.
3. Assuming the client is eligible for out-of-network reimbursement, we notify you that they have consented to us receiving their superbills and filing claims on their behalf.
4. Whenever you see the client, you can upload their superbills through our HIPAA-compliant portal.
5. Using the superbill, we generate a claim and file it with the client’s insurer.
6. If the client has met their deductible, they will receive reimbursement from their insurer. Otherwise, each claim counts toward their deductible.
SuperBill is completely free for providers when their patients use SuperPay. The provider's billing system will deduct its standard credit card processing fees from each transaction, and SuperBill integrates with your EHR to automatically file the patient's out-of-network claims. There are no additional fees to use our service.
This means patients can now get reimbursed for out-of-network services simply by paying with SuperPay.
If your patients do not wish to use SuperPay, they can opt to use SuperBill's pay-as-you-go pricing (2.9% of the billed amount) when they are ready to submit a superbill for reimbursement.
Please note, as of December 13, 2022, new monthly and annual provider plans are no longer available. Providers on an existing monthly or annual plan may continue on their current plan, or contact our sales team to transition to SuperPay.
Providers who are uploading their superbills on behalf of their patients should follow these steps:
Here is a helpful script you might refer to when explaining SuperBill's service:
“If you do not want to request reimbursement from insurance yourself, I can send your bills to SuperBill, a company that will securely file and track your claims for you. To opt in, you'll need to set up your account on SuperBill's website, thesuperbill.com.”
What can we help you with? Send us a note!