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Telehealth interaction between patient and provider, connections with payment and claims processing, SuperBill enterprise solutions

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How does SuperBill securely process patient insurance and billing data?

SuperPay uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data.

For more information, please refer to our Privacy Notice.

What are the capabilities of SuperBill's health insurance API?

SuperBill's health insurance API provides powerful, real-time connection with private insurance payer systems. Verify your patients' out-of-network benefits, generate estimates, file out-of-network claims electronically, and track the status of claims from the first patient encounter to their final reimbursement.

Build seamless telehealth, digital health, and in-person care experiences with the power of SuperBill's API.

Does SuperBill also manage in-network insurance billing?

At this time, SuperBill only handles out-of-network claims filing, tracking, and claim denial resolution. Our solutions do not support in-network insurance billing or claims.

How does SuperBill integrate with my EHR and/or billing system?

During onboarding, SuperBill will request credentials and/or access keys needed to connect with your systems. If your company is a HIPAA covered entity, the onboarding process also involves signing a Business Associate Agreement (BAA) for HIPAA compliance purposes. With these pieces in place, our team works behind the scenes, securely extracting billing and insurance information needed to file patients' out-of-network claims.

Your company can also embed our SuperPay widget into your existing checkout flow. SuperPay integrates with common payment processors like Stripe, so there is no need to change the way you process patient payments.

What can my patients expect if my company partners with SuperBill?

Your self-pay patients can opt-in during onboarding to have their out-of-network claims filed automatically, whenever they utilize your service. Our team of insurance experts works behind the scenes, verifying the patient's benefits, filing and tracking their claims, handling denial resolutions, reviewing EOBs, and filing appeals with the payer as needed.

When it comes to anything insurance-claims related, our support representatives are available to guide and assist your patient. If enabled, your patient will receive HIPAA-compliant email notifications of their claims status, including when claims are filed, processed, and reimbursed, and can even check their claim status online through the SuperBill portal.

Are development hours needed to integrate my system with SuperBill?

Our company was founded by software engineers, and we understand the value of your development team's time. Our fully-managed solutions generally require no engineering hours and utilize your existing infrastructure (i.e., electronic health record (EHR), API keys, and billing systems) to streamline your out-of-network billing processes.

Our goal is to handle the grueling out-of-network work in the background to save your patients time and money, allowing you to focus on delivering exceptional patient experiences.

Is SuperBill right for my company?

SuperBill's solutions are valuable to companies of all sizes, from large telehealth enterprises to small digital health startups and accounting firms, from large provider networks to individual healthcare providers.

At their core, our solutions are geared toward helping patients understand and utilize their out-of-network health insurance benefits, helping them navigate the complicated process of reimbursement for out-of-network healthcare. We save them time and money. And we eliminate time-consuming tasks from your workflow, like sending superbills to your patients.

If your company is seeking to improve patient experiences in out-of-network care, we would love to have a conversation. Schedule a demo with our team today.